1. Introduction
Welcome to mastersheets.ai ("we," "our," "us," or the "Company"), operated by Kloud Komputing Software Systems Pvt. Ltd., a private limited company incorporated under the Companies Act, 2013, in India. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and mastersheets.ai regarding your access to and use of our software-as-a-service (SaaS) platform, which allows you to create and manage structured, no-code ERP systems powered by spreadsheet logic and AI automation.
By accessing or using the platform, you agree to be bound by ALL of the following documents, which together form our complete legal agreement:
If you do not agree to any of these documents, you must not use our platform or services. If you are using the platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, in which case "you" will refer to that organization.
These Terms apply to all users of the platform, including those who access or use the platform through a free trial, paid subscription, or any other means. By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and all other referenced policies.
2. Definitions
- "Platform": The mastersheets.ai website, software, tools, APIs, infrastructure, and all related services and technologies, including any updates, upgrades, or new features.
- "User": Any individual or legal entity who accesses or uses the platform, including employees, contractors, or other agents of such entities.
- "Content": All files, data, configurations, formulas, metadata, or other material submitted, generated, or stored using our services, including but not limited to spreadsheets, templates, custom formulas, and business logic.
- "Subscription": A plan that grants access to paid features, modules, or usage levels on the platform, subject to the terms and conditions of the specific subscription plan.
- "Organization": A legal entity or group that centrally manages multiple user accounts, including but not limited to companies, partnerships, and other business entities.
- "You": Refers to the individual using the platform or, if used on behalf of an organization, that entity.
- "Service": The provision of the platform and all related services, features, and functionality.
- "Subscription Period": The duration for which you have subscribed to our services, as specified in your subscription plan.
- "Subscription Fee": The amount you agree to pay for access to our services during the Subscription Period.
- "Subscription Plan": The specific level of service you have selected, including features, limitations, and pricing.
3. Eligibility and Account Responsibilities
- You must be at least 18 years old or have legal guardian consent to use the platform. If you are under 18, you must have the consent of your parent or legal guardian to use the platform.
- You are responsible for maintaining the confidentiality of your login credentials and all activities under your account, regardless of whether such activities are authorized by you.
- You must provide accurate, current, and complete information during account registration and keep it up to date. We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, false, or outdated.
- You agree to notify us immediately of any unauthorized access or suspected breach of security. We are not liable for any losses caused by any unauthorized use of your account.
- You are responsible for ensuring that your use of the platform complies with all applicable laws, regulations, and third-party rights.
- You acknowledge that we may monitor your use of the platform to ensure compliance with these Terms and to improve our services.
- You agree not to use the platform for any illegal or unauthorized purpose, or in any manner that could damage, disable, overburden, or impair the platform.
- You are responsible for all equipment, software, and services necessary to access and use the platform.
4. Subscription and Payment
- Subscription fees are billed in advance on a recurring basis, unless otherwise specified in your subscription plan.
- You agree to pay all fees associated with your subscription plan, including any applicable taxes, fees, or surcharges.
- We reserve the right to change our subscription fees at any time, with notice to you as required by applicable law. If you do not agree to the new fees, you may cancel your subscription before the changes take effect.
- If you fail to pay any subscription fees when due, we may suspend or terminate your access to the platform until payment is received.
- All payments are non-refundable, except as required by applicable law or as explicitly stated in our refund policy.
- You are responsible for any third-party fees that may be incurred in connection with your use of the platform, such as internet service provider fees or mobile carrier fees.
- We may offer free trials or promotional offers from time to time. Such offers are subject to the specific terms and conditions provided with the offer.
- If you upgrade your subscription plan, the new fees will be prorated for the remainder of your current subscription period.
- If you downgrade your subscription plan, the new fees will apply at the start of your next subscription period.
5. Data Ownership, Protection, and Processing
- You retain ownership of all data you upload or generate through the platform. We do not claim ownership of your content.
- We use strong encryption protocols (AES-256 at rest, TLS 1.2+ in transit) to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
- We may analyze anonymized data internally to improve our services, develop new features, and enhance the user experience.
- We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), India's Digital Personal Data Protection Act (DPDP Act), and other relevant regulations.
- You are responsible for ensuring that you have the necessary rights and permissions to upload, store, and process any data through the platform.
- We may access, use, and disclose your data as necessary to provide, maintain, and improve our services, respond to your requests, comply with legal obligations, and enforce these Terms.
- In the event of a data breach affecting your data, we will notify you as required by applicable law and take reasonable steps to mitigate the impact of the breach.
- You acknowledge that we may transfer your data to third-party service providers who assist us in providing the platform, subject to appropriate confidentiality and security obligations.
6. Acceptable Use Policy
By using our platform, you agree not to:
- Use our service for any illegal, harmful, or abusive activities, including but not limited to fraud, harassment, or unauthorized access to systems or data.
- Upload, store, or process any content that infringes on the intellectual property rights of others, including copyrights, trademarks, patents, or trade secrets.
- Upload malicious code, viruses, or other harmful content that could disrupt the integrity or security of the platform or the data of other users.
- Attempt unauthorized access to our systems, networks, or user accounts, or to circumvent any security measures implemented by us.
- Use bots, crawlers, or other automated systems to access or interact with the platform without our explicit permission.
- Interfere with or disrupt the platform or servers connected to the platform, or disobey any requirements, procedures, policies, or regulations of networks connected to the platform.
- Use the platform to send unsolicited communications, promotions, or advertisements, or to harvest email addresses or other contact information.
- Use the platform to store or process sensitive personal data, such as health information, financial information, or government-issued identification numbers, unless you have implemented appropriate security measures and obtained necessary consents.
- Use the platform in a manner that could damage our reputation or the reputation of our partners or affiliates.
- Use the platform to engage in any activity that violates applicable laws, regulations, or third-party rights.
We reserve the right to monitor your use of the platform to ensure compliance with this Acceptable Use Policy. If we determine that your use violates this policy, we may suspend or terminate your access to the platform, with or without notice.
7. Intellectual Property
- The platform, its design, software, branding, and all related intellectual property are the exclusive property of Kloud Komputing Software Systems Pvt. Ltd. and are protected by copyright, trademark, patent, and other intellectual property laws.
- You may not copy, modify, distribute, sell, lease, or create derivative works based on the platform without our explicit written consent.
- You may not reverse-engineer, decompile, or disassemble the platform or attempt to discover the source code or underlying ideas or algorithms of the platform.
- You own your templates, configurations, and data, but grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, and distribute such content for the purpose of providing, maintaining, and improving our services.
- You represent and warrant that you have all necessary rights, licenses, and permissions to grant us the license described above.
- If you believe that your intellectual property rights have been infringed by content on the platform, please contact us at legal@mastersheets.ai with a detailed description of the alleged infringement.
- We respect the intellectual property rights of others and expect our users to do the same. We may, in appropriate circumstances and at our discretion, terminate the accounts of users who repeatedly infringe on the intellectual property rights of others.
- Any feedback, suggestions, or ideas you provide regarding the platform or our services may be used by us without any obligation to you, and you hereby grant us a worldwide, non-exclusive, royalty-free license to use such feedback, suggestions, or ideas.
8. Service Availability and Support
- We strive to provide uninterrupted access to the platform, but we do not guarantee that the platform will be available at all times or that access will be uninterrupted or error-free.
- We may perform scheduled maintenance or updates to the platform from time to time, which may result in temporary interruptions or reduced functionality.
- We will provide notice of scheduled maintenance whenever possible, but we reserve the right to perform emergency maintenance without prior notice if necessary to protect the security, integrity, or functionality of the platform.
- We provide technical support for the platform in accordance with our Service Level Agreement.
- We are not responsible for any delays, delivery failures, or other damage resulting from factors beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
- We may, at our sole discretion, modify, suspend, or discontinue any part of the platform at any time, with or without notice.
- We are not liable for any loss or damage resulting from your inability to access or use the platform, including but not limited to loss of data, profits, or business opportunities.
9. Data Backup and Recovery
- We perform regular backups of the platform and your data in accordance with our backup policies and procedures.
- While we strive to ensure the integrity and availability of your data, we do not guarantee that backups will be available or that data can be recovered in all circumstances.
- You are responsible for maintaining your own backups of critical data and for verifying the integrity of such backups.
- In the event of data loss or corruption, we will make reasonable efforts to restore your data from our backups, but we do not guarantee that all data can be recovered.
- We are not liable for any loss or damage resulting from the loss or corruption of your data, regardless of the cause.
- You acknowledge that the platform may have limitations, bugs, or other issues that could result in data loss or corruption. You agree to use the platform at your own risk.
10. Termination and Data Retention
- We may suspend or terminate your access to the platform for any reason, including but not limited to violations of these Terms, non-payment of subscription fees, or misuse of the platform.
- You may terminate your subscription at any time by contacting us or through the platform's account settings.
- Upon termination, your account will be disabled, and you will no longer have access to the platform or your data.
- We will retain your data for a period of 30 days after termination, during which time you may request a copy of your data. After this period, we may delete your data without further notice.
- You may request a data export during the 30-day grace period, but we are not obligated to provide this and may refuse in cases of breach, non-cooperation, or other valid business reasons at our sole discretion.
- We may retain anonymized data for analytics, legal compliance, or other legitimate business purposes even after deletion of your account.
- No refunds will be provided for any unused portion of the subscription period upon termination by you or by us for cause.
- If we terminate your access for reasons other than a violation of these Terms, we may provide a prorated refund for any unused portion of your subscription.
- All provisions of these Terms that, by their nature, should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Limitation of Liability
- To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the platform.
- Our maximum liability for any claim arising out of or related to these Terms or the platform shall not exceed the amount paid by you for the subscription giving rise to such claim in the 12 months preceding the claim.
- We are not responsible for any delays or failures in performance caused by factors beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
- Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
- You acknowledge that the platform is provided "as is" and "as available" without any warranties of any kind, either express or implied.
- We do not warrant that the platform will meet your requirements or that the operation of the platform will be uninterrupted or error-free.
- You acknowledge that we are not responsible for the content, accuracy, or opinions expressed in any user-generated content, and we do not investigate, monitor, or check for accuracy or completeness.
- You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.
12. Indemnification
You agree to indemnify, defend, and hold harmless Kloud Komputing Software Systems Pvt. Ltd. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:
- Your violation of these Terms
- Your use of the platform
- Your content or data
- Your violation of any rights of another
- Your violation of any applicable laws, regulations, or third-party rights
We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.
13. Dispute Resolution and Jurisdiction
- These Terms are governed by the laws of India, without regard to its conflict of law principles.
- Any dispute arising out of or relating to these Terms or the platform shall first be attempted to be resolved amicably between the parties through good-faith negotiations.
- If the dispute cannot be resolved through negotiations within 30 days, the dispute shall be referred to arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 1996.
- The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed by the Chief Justice of the Delhi High Court.
- The arbitration proceedings shall be conducted in English, and the seat of arbitration shall be New Delhi, India.
- The award rendered by the arbitrator shall be final and binding on both parties, and judgment on the award may be entered in any court having jurisdiction.
- You agree that any dispute shall be resolved on an individual basis, and you waive any right to participate in a class action or public litigation against us.
- Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights or to prevent unauthorized access to or use of the platform, in any court of competent jurisdiction.
14. Changes to Terms
We may update these Terms from time to time to reflect changes in our practices, the platform, or applicable laws. We will notify you of any material changes by posting the updated Terms on the platform or by sending you an email notification.
Your continued use of the platform after the effective date of the updated Terms will constitute your acceptance of the revised Terms. If you disagree with the updated Terms, you must stop using the platform before the changes take effect.
If you have any questions about the updated Terms, please contact us at legal@mastersheets.ai.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
16. Contact Us
If you have any questions about these Terms or the platform, please contact us at:
Email: legal@mastersheets.ai
For a complete understanding of our policies, please review our: