1. Introduction
At mastersheets.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This Privacy Policy is part of our Terms of Service and works together with our Data Processing Agreement and Service Level Agreement to provide a complete picture of how we handle your data.
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, our Terms of Service, and all other referenced policies. If you do not agree with any part of these policies, you must not use our platform or services.
2. Information We Collect
2.1 Personal Information
- Name and contact information
- Account credentials
- Billing information
- Company information
2.2 Usage Data
- Log data and device information
- Usage patterns and preferences
- Performance metrics
- Error logs and diagnostics
2.3 Business Data
- Spreadsheet content and structure
- Custom formulas and calculations
- Business processes and workflows
- Integration data
3. How We Use Your Information
- Provide and maintain our services
- Process your transactions
- Send you service updates and notifications
- Improve our platform and user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Security
We implement robust security measures:
- End-to-end encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with 24/7 monitoring
5. Data Retention
We retain your data for:
- Active accounts: As long as your account is active
- Inactive accounts: Up to 12 months after last activity
- Backup copies: Up to 30 days
- Legal requirements: As required by applicable laws
6. Data Sharing and Disclosure
We may share your information with:
- Service providers and business partners
- Legal authorities when required by law
- Third parties with your explicit consent
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Object to data processing
- Withdraw consent
8. International Data Transfers
We may transfer your data internationally with appropriate safeguards:
- Standard contractual clauses
- Data processing agreements
- Compliance with international privacy frameworks
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through the platform or via email.
11. Contact Us
For privacy-related questions or concerns, please contact us at:
Email: privacy@mastersheets.ai
For a complete understanding of our policies, please review our: